Acceptable Use Policy - Updated

If you have a problem with Products & Services that needs help from our team, here are some options:

Please check our Knowledge Base here
The Knowledge Base has solutions to many common problems as well as a section-by-section overview of each feature

If you have purchased your Software Maintenance or Premium Support through one of our resellers, please contact them. In many cases, they are able to provide faster service then we are able. You may check for a reseller in your area by looking at this page:

If you wish to contact us directly, please "Submit A Ticket" at to contact us.
The information you provide helps us to solve the problem as quickly as possible